Can you help with the following case study from human resources?

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Case Study:

Source: Bohlander, G. W., Snell, S. A., & Morris, S. S. (2016). Human Resources Administration (17th ed.).

New HR Strategy Makes Lloyds A Best Company After a mere 320 years in business, the iconic global insurer Lloyds of London finally set out to establish its first true HR strategy, starting with the hiring of HR Director Suzy Black in 2009. I was brought in to transform the HR function from one modeled on an old-style personnel office to a function that is more cutting edge, business focused, and value adding, says Black. Blacks first order of business was to evaluate the current state of affairs, particularly how the corporations senior managers perceived the HR role. With this information in hand, Black and her team began to develop an overarching strategic agenda as well as specific tactics, addressing everything from recruitment to performance management to basic policies to rewards and compensation. Early on, Black admits, her main priority was simply getting the basics right, an objective that was made more challenging by the global reach of the company that demanded flexibility and variation to meet the needs of all Lloyds employees while still benefitting the company Changing long-time employees perception of HR then took a bit of convincing, but employees quickly began to recognize the value of Blacks actions. Through repeated presentations, employees worldwide grew to appreciate Blacks insistence on transparency regarding the nature of the employer/employee relationship. Gradually, they could see how the HR strategies were effectively creating conditions in which they could develop in their careers, be successful, and find meaning and value in their work. Today, Lloyds employees list the companys challenging work environment, healthy incentive programs, and meaningful community outreach programs among the key reasons they enjoy working for the insurance giant. And Blacks efforts are now gaining recognition outside the firm, positioning the company as a desirable place to work. In 2011, Lloyds landed on the Sunday Times Top 100 Best Companies to Work For (in the UK) list and was hailed as one of the UKs Top 40 Business Brands by an independent researcher. Black emphasizes that the transformation was a companywide effort, and Lloyds CEO Richard Ward adds, I believe Lloyds to be an inspiring and rewarding place to work and am pleased that our staff agree. I am extremely proud of the achievements of the corporation over the last 12 months and thank all Lloyds employees for their continuing dedication, commitment, and professionalism. Ironically, this leadership position is the first HR position Black has ever held, having risen through the ranks in other arenas in business. But her experience has given her a clear definition of the ideal characteristics of the HR professionals of the future. Black says they must be commercial, challenging, and focused on delivery and excellence. They must understand change and transformation, excel at operations, and balance tactical and strategic thinking and acting. She adds, They will have to be able to manage and navigate organizational complexity and ambiguities and not be afraid to say no occasionally in order to establish appropriate boundaries with the business.

Thank You.

Purpose of human resources Read Case Study 1 titled "A New Human Resources Strategy Makes Lloyd's' a Better Company's found on page 34 of Chapter 1, "Challenges and Rewards of Human Resources Management," from the following resource: Bohlander, G. W., Snell, S. A., & Morris, S. S. (2016). Human Resources Administration (17th ed.). Please prepare a document that includes the following elements: 1. Write an introduction where you summarize what the case is about; identify the problem, the purpose of the writing and the relevance of the case in the context of globalization; and justify the contribution of the topic to current human resources. Answer the following questions: a) What kinds of skills does Black consider employees to have to work in human resources? b) What are some of the results of the company's new human resources strategy? c) What could be some of the challenges of establishing human resources policies in a global company? d) What kinds of situations do you think would be necessary for a human resources manager to say "no"? II. Each answer must contain, at least, two (2) paragraphs of at least five (5) to six (6) sentences each. In addition to this, answer the following question: a) Do you agree or disagree with Lloyd's global strategy? Explain your answer. III. Prepare a conclusion where you describe the relationship between fundamental structures and the challenges of human resource management within the context of global operations