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WEEK $9$ Individual Case Assignment

Case Study $9$:

Cango Distribution $($not the actual name$)$ is a large, rapidly growing, multinational transportation logistics and delivery company. The company has administrative offices in Toronto and New York with $150-500$ administrative employees, respectively. In addition, the company has delivery depots in over $200$ cities in North America $($as well as other depots around the world$).$ There are about $1500$ employees distributed in depots across Canada and another $6500$ employees across the United States $($and a total of about $30000$ employees worldwide$).$ Hiring for field operations $($e$.$g$.,$ linehaul drivers, couriers, dispatchers, customer service agents, data systems agents, customs brokerage agents, package handling$/$sorting$,$ warehouse operations, and so on$)$ is done at the local depots, although policies and procedures are developed at the head offices and recruitment is also centralized $($e$.$g$.,$ websites, advertising, and posting jobs$).$

Job listings are up $186$ percent in the transportation$/$logistics industry as a whole and, given the rapid growth of the company and industry demand, Cango will have strong competition from other organizations in recruiting new talent and the company expects the bulk of new hires to come from the "Millennials". $($i$.$e$.,$ those born between $1981$ and $1996)$ and the "Generation Z$"($i$.$e$.,$ those born after $1996)$ generations. In addition to the recruitment challenge, Cango is concerned about maximizing retention. Retention is an