Case: I Think They Hate Me" The county's two hospitals, about 10 miles apart, were long-standing rivals with overlapping services areas. To the dismay of many employees at both facilities, these hospitals were merged into a single organization For several years, you had been the supervisor of the business office at the smaller of the two hospitals, but after consummation of the merger you became supervisor of the combined department. Because the other facility had a large business office, your total staff complement nearly tripled. It was decided that you needed to move between locations on a daily basis, spending the morning at one place and the afternoon at the other, and that once things had "settled down" you would become involved in determining the feasibility of centralizing some of the department's function. The business office supervisor who was displaced at the larger facility was relatively new at the job but reasonably well liked; however, you received the combined supervisory job after a series of interviews with higher management. On each of your first several afternoon visits to the other facility's business office you were greeted with extreme resentment, rudeness, and unwilling cooperation. No one extended themselves to help you become acclimated, and questions you asked were answered brusquely or not at all. As you conveyed to a friend at your home facility, "I don't know how I can get anywhere with that bunch at the other place. They resent me like crazy. At times I even think they hate me." Instructions Outline the approach you believe you might follow in attempting to win over the staff of the larger business office or at least get them to constructively cooperate. At what stage, if at all, would you consider involving your immediate superior, the merged organization's finance director who appears to be having his own problems with combined employee groups

Case: "I Think They Hate Me" The county's two hospitals, about 10 miles apart, were long-standing rivals with overlapping services areas. To the dismay of many employees at both facilities, these hospitals were merged into a single organization. For several years, you had been the supervisor of the