Case study 5 (10 Marks) Ray Homes is a world-class hotel operating in many countries. The hotel enjoyed the status of being one of the best places to work. Ray Homes was able to differentiate itself from other international hotels because of its unique HR practices. The leadership at Ray Homes believed in recruiting, hiring, and retaining employees. These employees would serve their guests better. The company created a culture of high commitment and the highly empowered employees who always ensured to satisfy the customers. It did not matter whether the customer was staying at Ray Homes in the US or Singapore. Still, there was a consistency in the manner in which the staff interacted with the guest. Ray Homes recognized its team members who did great work and treated them well to get them to stay longer at the company and grow within the company. Over the years, Ray Homes had continued to grow and develop its HR Practices. The management always focused on the human resource aspect to become profitable. However, some experts felt that balancing growth with maintaining the company's culture might be a difficult task for Ray Homes. Questions: 1. Do you agree that HR practices played an important role in Ray Homes success? Discuss. (4 marks) 2. Which of the HR practices you would consider as the best practised by Ray Homes. Evaluate. (3 marks) 3. As experts suggested, will it be difficult for Ray Homes to maintain the HR practices? Justify your