Case study: DOMINO'S PIZZA (NO GRADES ONLY FOR READING) Domino's is one of the well know and famous organization in the world. Its business is expanding day by day at global level. They have experience is the profit margin and have competitive advantage Domino's pizza has good brand image and have a lot of variety of pizza. In market dominos have leadership quality as well it can competent its competitors like pizza hut, papa john's and many other organizations. Patrick Doyle, CEO of Domino's Pizza is a risk-taking person who has independent and confident personality declared new changes for Domino's with a highly motivated perspective. A new custom delivery vehicle with a heating oven was introduced, named the DXP, which acted as a form of advertisement. The brand ramped up its digital efforts as well to meet consumer demand. Text messages, Alexa, Google Home, Twitter, Facebook, Smart TVs - they're all methods used by consumers to order a pizza. Domino's leveraged the wealth of consumer data through its custom operating system. This helped keep the transaction costs low and provided Domino's with insights about its customers. There is also the case of developing loyalty programmes and introducing special offers to continue to drive up sales. The successful change hasn't stopped there. Doyle has also tested drone and robot delivery - even partnering with Ford on self- driving options. The basic aim and objective of domino's pizza is to make happy customer. Patrick Doyle, CEO of Domino's Pizza is a very knowledgeable person with twenty years of experience about how to manage the change in food industry and franchising business. He attempted to create very friendly relationship with employees. From the first day he started by sending a clear message with daily emails to all employees focusing on the reasons and advantages of the new change in the Domino's Pizza. He explained that change is good, the collaboration between Doyle and employees was open following the policy of open-doors and the communication was clear in a top-down and bottom-up leadership style. Doyle planned for an intensive training program where he delivered workshop sessions employees about how to implement the change in the organization individually and in the group. Moreover, training about innovation of online ordering and the new computerized system. Likewise, training about new polices, rules and regulation regarding food hygienic, delivery, taking orders many other things. With the passage of time, Domino's Pizza brings changes in the organizational cultural and there was dedication and commitment from employees. The scale of the changes at Domino's are remarkable. Domino's is trying to change in culture, organizational bebavior, policies, rules and regulation but these changes were not an easy task. Due to resistance to change in Domino's Pizza, staff issues have increased since new modern technology has taken over the jobs and employment opportunities are decreasing. With the passage of time, there are many changes incurred in polices and rules and regulations which was likewise the source of resistance to change in dominos. For the toolbar, press ALT+F10 (PC) or ALT+FN-F10 (Mac). 2 10pt T % OG Q QUESTION 6 Mention only_what is the direct consequence of this source of power exercised by Doyle on employees working at Domino's Pizza? For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BI V S Paragraph Arial 10pt A 2 I % do 5 V V Save as we QUESTION 7 5 points Explain what is the direct consequence of this source of power exercised by Doyle on employees working at Domino's Pizza? Support your answer by providing evidence from the case. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BI Paragraph Arial 10pt 2 I: % da 6 I QUESTION 8 Select and mention only 2 reasons from the case study about "Why employees fear change"? For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BI U S Paragraph Arial 10pt ovv A v IX V V V % Save Answer QUESTION 9 5 points Elaborate a detailed analysis of the case study to explain what are these two reasons of employees' fear about the change proposed by Patrick Doyle the CEO of Domino's Pizza? Support your answer by providing evidence from the case. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac) BI $ Paragraph Arial 10pt v E A T. XO O Q V E me 9