Question: Case Study Raleigh & Rosse Case Study Questions for Case Study Analyze the case study and answer the questions provided. What is the cause of

Case Study Raleigh & Rosse Case Study

Questions for Case Study Analyze the case study and answer the questions provided.

  1. What is the cause of the problems in the case? How serious are these problems? How would you quantify the potential financial risk to R&R?
  2. Are R&R employees pressured inappropriately by the sales-per-hour system? By management?
  3. How effective is the memo shown as Case Exhibit 4 in clarifying the distinction between sell and nonsell time?
  4. How would you redesign compensation and performance appraisal systems at R&R? Is sales-per-hour an effective measure of customer satisfaction? Are R&Rs HR policies and practices fully aligned with its business strategy?

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