Question: Case Study Title: Enhancing Customer Satisfaction at PEPP Retail CorporationPEPP Retail Corporation is a prominent retailer with various locations for its retail outlets. Inorder to
Case Study Title: Enhancing Customer Satisfaction at PEPP Retail CorporationPEPP Retail Corporation is a prominent retailer with various locations for its retail outlets. Inorder to improve its services and offerings, the company must make datadriven decisions inorder to overcome obstacles in boosting customer satisfaction. You work as a statistician atPEPP Retail Corporation, where your job is to analyse customer data to find key areas thatneed to be improved and develop strategies for improving customer satisfaction.Required: Explain the three components of statistics descriptive statistics, inferential statistics, andstatistical modelling within the context of decisionmaking processes at PEPP RetailCorporation. Provide examples of each component in realworld business scenariosrelevant to PEPP Retail Corporation. Marks Analyse the applications of statistics in various business areas such as finance, marketing,human resources, operationslogistics and economics within the context of PEPP RetailCorporation. Choose one business area and describe how statistics can be applied toimprove decisionmaking within that domain. Marks Discuss the importance of data quality in statistical analysis within the context of decisionmaking processes at PEPP Retail Corporation. Explain how data type, data source,method of data collection, and data presentation influence data quality. Provide examplesto support your explanation. Marks Classify the data types and measurement scales relevant to PEPP Retail Corporation'scustomer data. Provide examples of how different measurement scales can be utilised toanalyse customer feedback and preferences. Marks Discuss the sources of data collection available to PEPP Retail Corporation, both internallyand externally. Recommend the most suitable sources for gathering customer feedbackdata to support statistical analysis. Marks
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