CHAPTER 2 The Global Customer 39 COMMUNICATION SKILLS AT WORK Project 2.3 Communication Styles among Generations Younger generations seem more detached in their communication styles. A great deal of the differences among communication styles can be attributed to the development of electronic technology. Brainstorm with one or two students and jot down your first ideas as you answer the following questions. 1. What impact are generational variations in communication styles having on the workplace? 2. How should employers deal with these differences effectively? 3. List your ideas that are critical to serving all generations of customers well