$($Chapter $5)$

Read the case study Getting the Message Across$($Chapter $5,$ Case $5\mathrm{.}2$ Situational Approach, page $121),$ then answer the questions below.

Make sure to copy the questions and provide your answers below the questions in your post.

a$.$ Q$1$: What's the problem at WCBA?

b$.$ Q$2$: Using SLII as a basis, what would you advise Caldera to do differently at the station?

Start your responses with question number Q$1$ or Q$2.$

After completing your own post, read and reply to one of your classmate's posts. You can respond$/$reply to your classmate's post by:

Providing specific feedback about your colleagues' posts.

Asking a probing or clarifying question in response to your colleagues' posts.

Describing a different technique$/$method to handle the situation $($where appropriate$).$

You must respond to another student for full credit.

Do not attach a document as your response, or to your response.