CHAPTER 9 Communicating 7. Typically, maintaining relationships is information dependent and relies on good communication. a. True b. False 8. Cisco Internet Business Solution Group estimates the cost of lost productivity due to nursing medical errors associated with information delays to be: a. $1.4 billion. b. $2.4 billion. c. $3.4 billion. d. $4.4 billion. 9. Using words and symbols to transmit communication is most often associated with the: a. Sender. b. Receiver. c. Channel. d. Feedback. 10. Patients as receivers recall less than percent of what physicians tell them: a. 10 b. 25 c. 50 d. 75 11. Generally speaking, synchronous channels of communication are most effective because: a. There is no opportunity for feedback. b. There is a time delay between sender and receiver. c. There is a written record of the communication. d. They allow the sender and receiver to communicate at the same time. 12. Asynchronous is best when: a. A record is needed of the communication. b. Immediate feedback is necessary. c. The message is time sensitive. d. The message contains dense information