Choose Coca-Cola and assess its quality. Be sure to address their approach to total quality management as
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Question:
Choose Coca-Cola and assess its quality.
Be sure to address their approach to total quality management as well as their perceived quality by answering the following:
1) How does the general public view the quality of the company? Based on what?
2) What does the company do to involve the customer?
3) A true quality company is always continuously improving. Give at least one example of how this company is doing this.
4) How can quality be measured/assessed in this company?
5) Give at least 2 examples of how this company demonstrates they care about their customers.
References and intext citation
Related Book For
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ISBN: 9781506388595
1st Edition
Authors: Alfred A. Marcus, Timothy J. Hargrave
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