ClearEyes Cataract Clinic Exhibit 2: Process Flow and Task Times by Job Title (Annual Minutes)
Task, Annual Demand, and Job Titles	Minutes	Demand	Receptionist	PSR	Technician	Staff Surg *	Connors	Cleaner
Initial patient call	7	14,345		100,415
22% defect after this point
Mail paperwork	1	11,189		11,189
Call to remind	2	11,189		22,378
40% reschedule call	2	4,476		8,952
28% no-show after this point
Check in at clinic	2	8,056	16,112
Intake	20	8,056		161,120
74% Insured, 26% cash
Remind call	2	8,056		16,112
40% reschedule call	2	3,222		6,444
30% of Insured no-show, 47% of Cash
check in at clinic	2	5,283	10,566
Prep for surgery	10	5,283			52,830
Surgery, Cleanup, Record	20	5,283				92,220	13,440
(Staff surgeon 4,611; Connors 672 ops)
Bandage, walk to waiting	5	5,283			26,415
Room cleaning	3	5,283						15,849
PSR checks patient out	4	5,283		21,132
First (next-day) follow-up	10	5,283			52,830
Tuesday-Saturday room clean (80%)	3	4,226						12,678
Sunday room clean (20%)	3	1,057			3,171
3-week follow-up	8	4,174			33,392
21% no-show after first follow-up
3-week room clean	3	4,174						12,522
Total annual minutes task time/ job title:			26,678	347,742	168,638	92,220	13,440	41,049
# workers by job title			1	4	3	1	1	1
Total non-surgeon worked minutes per year? (See Clinic hours of operation)
Total surgeon worked minutes per year?
Workforce Capacity Utilization Per Worker
2 Intake rooms--capacity utilization (minutes used / total minutes available)
2 Examining rooms--capacity utilization
3 Surgical rooms--capacity utilization
* Staff surgeon completes (5,283-672) = 4,611 operations per year; Connors completes 672

ClearEyes Cataract Clinic Exhibit 5: Revenues and Expenses
Procedures per year:			5,283
Revenues:	$1,338 net revenue per procedure	$1,338	$7,068,654
Costs
	Direct Variable Cost per procedure	$480	$2,535,840
Wages	Surgeon $200,000 + $40/operation		$384,440
	1 Receptionist @ 38,000		$38,000
	4 PSRs @ 38,000		$152,000
	3 Technicians @ 48,000		$144,000
	1 Cleaner @ 31,000		$31,000
Benefits	at 28% of labor costs		$209,843
Other Costs	Advertising		$48,000
	Facility Cost net of rent		$36,000
	Cleaning and Maintenance		$36,000
	Other facility: insurance, IT, various		$90,238
	Legal		$280,969
	Miscellaneous		$80,420
	Accounting		$90,000
	Depreciation		$160,000

Calculate:

Total non-surgeon worked minutes per year? (See Clinic hours of operation

Total surgeon worked minutes per year?

Workforce Capacity Utilization Per Worker

2 Intake rooms--capacity utilization (minutes used / total minutes available)

2 Examining rooms--capacity utilization

3 Surgical rooms--capacity utilization