CMO: That's amazing how smart computers are getting. How can customers know if they're talking to a computer or a real person?

You: It's important to maintain transparency, so our customer expectations match reality. Still, we've not been able to develop a computer that could pass test. There are always idiosyncrasies about how a computer communicates that can indicate that the communication is not as natural as how a human talks.

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Watson

chat bot.

Turing.