Companies can use diagnostic analysis to understand why a problem occurred. This analysis is a bit more complex, and may even incorporate aspects of AI or machine learning.

True

False

Social media managers should regularly perform systematic audits of owned media properties and those that compete with her or his organization for share of branded voice. A common tactic is to use a CEO or other organizational thought leader to build followers through blogging and micro-blogging, social media interaction and engagement.

Question 11 options:

True

False

_________ is a growing professional social network site that offers an opportunity through the use of brief posts and in-depth articles to share branded content.

Question 13 options:

A) LinkedIn

B) Microsoft Teams

C) Facebook

D) Twitter

a ______________ represents a wave of persuasion through a spread of personal influence or public opinion.

Question 14 options:

A)	Social Media

B)	Social crowd

C)	Social network

D)	crowd source