Question: Competitive advantages based on service innovations cannot be sustained as ( select the MOST APPROPRIATE answer ) a . Most new service product concepts can

Competitive advantages based on service innovations cannot be sustained as (select the MOST APPROPRIATE answer)
a.
Most new service product concepts can be easily imitated by competitors
b.
Service innovation are delivered using people and therefore the outcomes can vary
c.
Many service innovations are incremental innovations
d.
There are many service providers in a given industry

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