Question: Complete the terms below by defining each term and using each term in a sentence and give an example to show you know the meaning.

Complete the terms below by defining each term and using each term in a sentence and give an example to show you know the meaning. If you do not include a sentence and an example you will reduce your points for the assignment by 1/2.

Consumer Value Framework (CVF)

Customer Relationship Management (CRM)

relationship quality

Service

internal influences

cognition

affect

individual differences

external influences

social environment

zero moment of truth

situational influences

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