Question: Complete the terms below by defining each term and using each term in a sentence and give an example to show you know the meaning.

Complete the terms below by defining each term and using each term in a sentence and give an example to show you know the meaning. If you do not include a sentence and an example you will reduce your points for the assignment by 1/2.
Consumer Value Framework (CVF)
Customer Relationship Management (CRM)
relationship quality
Service
internal influences
cognition
affect
individual differences
external influences
social environment
zero moment of truth
situational influences

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