_____ conflict resolution strategy is suitable for situations in which the issues are trivial, when emotions are high, or when others could resolve the conflict more effectively. A. Withdrawing B. Accommodating C. Compromising D. Forcing

The _____ conflict resolution strategy is high on cooperativeness and low on assertiveness. A. avoidance B. competition C. compromise D. accommodation

Effective managers are those who are selective as to which conflicts they choose to pursue. True False

The human relations view of conflict holds that a degree of conflict can be a positive force for change within an organization. True False

In some cases conflict initially reduces cohesion that can in turn reduce the likelihood of "groupthink" occurring. True False

The fact that different business units within one organization have different expectations and operating principles is itself a source of conflict. True False