Question: Consider a scenario in which two service providers operating in the same space have the following operational characteristics: Company A Company B Number of offerings

Consider a scenario in which two service providers operating in the same space have the following operational characteristics:
Company A Company B
Number of offerings 1020
Request-to-service completion time 3 hours 5 hours
No. of customer complaints resolved 20/day 12/day
Given this competitive situation, state which of the following statements is true.
Company A perhaps has a poor Quality Management System
Company B has better flexibility over Company A
Company A will have a better service productivity compared to Company B
All of the above

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