Consider a scenario in which two service providers operating in the same space have the following operational characteristics:

Company A Company B

Number of offerings

$1$

$0$

$2$

$0$

Request

$-$

to

$-$

service completion time

$3$

$$hours

$5$

$$hours

No

$.$

$$of customer complaints resolved

$2$

$0$

$/$

day

$1$

$2$

$/$

day

Given this competitive situation, state which of the following statements is true