Question: Consider the failed improvement project in chapter 9's case study and answer the following questions: What process changes could be implemented to achieve 80-90 percent

Consider the failed improvement project in chapter 9's case study and answer the following questions:

What process changes could be implemented to achieve 80-90 percent reliability in preventing and managing heel ulcerations?

If process changes are made to achieve 80-90 percent reliability, how would you measure the effectiveness of these changes?

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