Question: Consider the following mini case and answer the prompt below. Over the past 6 months, ECU Pirate Health has undertaken numerous marketing and population health
Consider the following mini case and answer the prompt below. Over the past 6 months, ECU Pirate Health has undertaken numerous marketing and population health projects and initiatives to attract new patients. As part of this initiative, the manager has decided that it would be helpful for new patients to understand the breadth of services provided by ECU Pirate Health and provide a tangible acknowledgement of their appreciation for choosing ECU Pirate Health. Therefore, the ECU Pirate Health Patient Services department has developed a process to make a bag/packet for each new primary care patient in the system. The process includes the following steps: Station 1: Look up the new patient in the electronic health record and generate a name label. Station 2: Grab ECU Pirate Health gift bag and insert folder Station 3: Take folder out and add in general information about ECU Pirate Health Station 4: Look up patient's age/sex and then processed to shelf to grab the correct healthcare wellness items, add item(s) to gift bag. Station 5: Add bow to top of bag and visually inspect to ensure all items are included. Five employees in the Patient Services department met to create their first set of gift bags as an experiment. They collected processing data for the first 20 gift bags and the data is included BELOW. Throughput data was also collected on every 5th bag. Quality data was also collected. The team noticed that their process was not very efficient and many on the team spent too much time waiting. Consider the following prompt: Using concepts learned in this course about Six Sigma, apply the six-sigma analysis on the current process and make at least two recommendation for improvement.
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
Study Help