Consider the standard shown below for AOL. AOL has as its goal quick connection and high-quality service to minimize service and customer complaints.

For billing errors, it believes that 2 errors per month per customer across its million customers is acceptable. To achieve this standard, it follows up to investigate billing errors after customers complain.

In this situation, AOL is using _______ control and it is seeking to achieve a ______ standard in terms of difficulty.

NOTE: You will see two versions of this question. They may look alike but are not and have different answers.

Question 2 options:

A)	concurrent, loose
B)	feedback, tight
C)	feedback, loose
D)	concurrent, tight
E)	preliminary, tight