Consider the standard shown below for AOL. AOL has as its goal quick connection and high-quality service to minimize service and customer complaints.

For billing errors, it seeks to have no more than one error per customer per a 7-year period across its one million customers. To achieve this standard, it makes sure all equipment is maintained using daily checks by management.

In this situation, AOL is using _______ control and it is seeking to achieve a ______ standard in terms of difficulty.

NOTE: You will see two versions of this question. They may look alike but are not and have different answers.

Question 3 options:

A)	concurrent, tight
B)	feedback, loose
C)	preliminary, tight
D)	feedback, tight
E)	concurrent, loose