Control function is focused on more specific processes and situations, where the balanced scorecard is more comprehensive in nature and looks at a wide range of factors to determine if there is success or failure. In this discussion you are going to apply both models to the company Walmart by completing the following questions: Describe the advantages of using a balanced scorecard to measure and control organizational performance. Suppose that you created a balanced scorecard for Walmart. What specific customer service measures would you include? Apply the Control Function Model to the following Wal-Mart situation, be specific, you can provide hypothetical numbers as your standards to measure. The Situation: Walmart has received an increasing number of customer complaints related to long wait times at checkout, unstocked shelves, and unresponsive employees. These complaints are affecting customer satisfaction and loyalty. Discuss the distinction between the managerial function of controlling and control in the behavioral or manipulative sense. Why is it important for managers to understand and apply this distinction? - See Article in SUPPLEMENTAL READING for this module