Control methods

Match each example in the following table with the control method that is or should be used by entering the letter of the example in the answer space next to the correct control method.

Answer

Control Method

Example

Bureaucratic control

Behavior control

Output control

A$.$ Customer satisfaction is the goal of all customer service representatives, but it can be very difficult to link customer satisfaction to a particular representative. For that reason, representatives are often measured on their behaviors, such as the number of times their phones ring before calls are picked up and whether the representative listens carefully to the customer's problem before offering a solution.

B$.$ Emily paints for a living and loves it$.$ She decides how many paintings she will create in any given time period and what kinds of paintings they will be$.$ Fortunately, Emily has the discipline to paint even when she doesn't feel like it$,$ and she has produced many pieces of art that have sold for good prices on the open market.

Lifeguards may seem to have an easy life, but the work is really very difficult. All lifeguards have to recelve specialized training and be prepared to jump into action at a moment's notice if an emergency arises. Professional lifeguards use a paramilitary structure $($chief$,$ captain, lieutenant, sergeant, and two levels of lifeguards$)$ so that there