create a instructional outline with the template in appendix D on a training program for conflict management. use appendix A - conflict management competency as a guide.

Instructional Contrat B Appendix C-Example of Completed Instructional Outline Form Learning Objective (Main topics only) (Main and Sub Topics) O vember and many of what the Key Points or clarifying sentence wh i cs of performance Origins of the Earth Obj. NI: Provide correct written Earth and plants were formed within a giant responses to questions about how and dise-shaped cloud of material as gravity slowly when the Earth was formed gathered gas and dust together into clumps and small clumps into bigger clumps Timelines 1. Earth was formed 4.6 billion years ago 2. Approximately 4billion years ago, the earth was cool enough for land masses to form 3. The earliest undisputed evidence of life on Farth dates at least from 3.5 billion years ago Evidence 1. The scientific technique of radiocarbon dating measures the age of rocks 2. Microbial mat fossils found in 3.48 billion- year-old sandstone in Western Australia Plate tectonics Obj. 2: Given a map of earth, with a The theory that Earth's outer shell is divided specific plate named, identify the into several plates that glide over the rocky different types boundaries and inner layer above the Earth's core geological formations associated with the named plate Boundaries When the tectonic plates come together they form a boundary. There are three kinds of plate tectonic boundaries: divergent, convergent, and transform plate boundaries. Ocean basins When tectonic plates move apart they create a gap that fills with molten rock. If this occurs in the ocean the new formation is called a basin. A B Appendix D - Instructional Outline Form Template IMPORTANT OUTLINE FORMAT NOTE: Sub-topics and key points cannot be divided into parts of one - meaning if you have a sub-topic A you must at least have a B, and if you have a key point 1 you must at least have a 2. Delete this line and everything above this line and save as new document Lesson Title: Conflict Management for Supervisors General Goal: Supervisor trainees will know how, and be able to manage conflict between individuals or groups both before personal conflict becomes a problem, and after it has escalated into a serious disciplinary problem. Lesson Objectives: (numbered list of the 3 to 4 objectives from Step 5-delete this note) Instructional Content (Main and Sub Topics) Learning Objective (Main topics only) (Objective number and summary of what the trainces need to know and/or do- the targeted behavior and conditions of performance only) Key Points or clarifying sentence (objective copy/paste from above list) Copy/paste additional rows into table as required. Each row should represent one main or sub-topic. (delete this note) Appendix A-Conflict Management Competency Junkymall, Inc. has defined the key competency of Conflict Management, within the context of the organization, to be: Conflict Management The ability to identify, and take appropriate steps to prevent, potential situations that could result in unpleasant confrontations. Behaviors Indicating Mastery Manages conflicts, confrontations, and disagreements in a constructive manner Keeps group members fully informed and actively listens to their concerns about work-related issues Actively involves group members in resolving differences Uses good communication tools to proactively discuss differences and to create a positive atmosphere Resolves a complaint or grievance in a timely manner, and in a way that minimizes the negative impact on the group Resolves a conflict utilizing the PIN model and 7-step conflict resolution process model. Appendix B-Example of an Instructional Outline 1. Origins of the Earth (main topic is 2-6 words followed by a 1 clarifying sentence) Earth and planets were formed within a giant disc-shaped cloud of material as gravity slowly gathered gas and dust together into clumps and small clumps into bigger clumps A. Timelines (sub-topic is 1-6 words followed by the key points or 1 clarifying sentence) 1. Earth was formed 4.6 billion years ago (key points are 1-2 clarifying sentences) 2. Approximately 4billion years ago, the earth was cool enough for land masses to form 3. The earliest undisputed evidence of life on Earth dates at least from 3.5 billion years ago B. Evidence 1. The scientific technique of radiocarbon dating measures the age of rocks 2. Microbial mat fossils found in 3.48 billion-year-old sandstone in Western Australia II. Plate tectonics The theory that Earth's outer shell is divided into several plates that glide over the rocky inner layer above the Earth's core A. Boundaries (sub-topics are 2-6 words followed by a 1 clarifying sentence if no key points) When the tectonic plates come together they form a boundary. There are three kinds of plate tectonic boundaries: divergent, convergent, and transform plate boundaries. B. Ocean basins When the tectonic plates move apart they create a gap that fills with molten rock. If this occurs in the ocean the new formation is called a basin