CREATE PROJECT CHARTER FOR THE FOLLOWING

Assessment type: Group Work & Project Activity Report Writing using PMBOK guideline Purpose: This assessment will allow students to work as a team of 3 or 4, demonstrate their understanding of the basic concepts of PMBOK including defining the project charter, scope, scheduling, budget and project plan. Students will learn how IT projects are managed in the industry and will also play various roles a typical project team comprised of, such as project manager, team member and other stakeholders. This assessment contributes to learning outcomes b and d.

Assessment topic: Students are given a project case study scenario including details of required project resources, timeframes and outcomes required. They need to complete and submit each of the PMBOK reports required periodically, which will form a complete project plan for the project. Page 2 of 3 Task Details: PMBOK Case Study Project Background: Cyclone IT is an Australian based IT Managed Services provider. They provide a range of IT infrastructure management to companies that do not have internal IT staff. The managed services could be for on premise equipment and services or SAAS (Software as a service) application. Cyclone IT work in various industries and the most common are not for profit, aged care and sporting organization. The demand for their Managed services has recently been sky rocketed and they have started servicing midmarket (50 to 250) seat organizations. This has meant a need for more automated Customer Relationship Management (CRM) and Monitoring and Management System (MMS) system to be implemented. In order to meet the demands Cyclone IT has decided to implement Connectwise as the CRM system and Labtech as the MMS system. Project Objective Cyclone IT appointed your team to outline the business processes and technological requirements to implement the CRM and MMS applications. Desired Outcomes: Understand the current process flow and document solution used for CRM and MMS at Cyclone IT. Both applications will require current customer data to be imported. Proposed CRM solution should allow Cyclone IT and their clients to raise and track IT issues with the IT environment at each customer site. Proposed MMS solution should allow Cyclone IT staff to be remotely access computers at customer site. o Proposed solution allows for any change management with all clients of Cyclone IT Proposed solution should keep track of which customer has completed the onboarding and are fully visible in the CRM and MMS systems. Proposed solution should include any training for customers and Cyclone IT staff. You are to work with the vendors of Connectise and Labtech to plan and complete the implementation. Proposed solution should allow for any overlap of the current setup and the new application installation. The onboarding of the clients should be phased. Initially a maximum of 5 clients should be onboarded. Further batch size to be determined after the initial 5 client onboarding. Proposed solution should appropriately provide security access to all users (i.e. admin, trainer and client). Proposed solution should provide online access to the CRM portal for they can track the progress of the tickets. Page 3 of 3 Project Scope 1. Implementation of the system should ensure that it can be scaled for future enhancements and cloud solution 2. Project documentation for the system process requirements and training both IT support staff and users 3. Proposed solution should integrate with existing organisation system. 4. Implemented systems should have Advanced Data Security 5. System should have 24hr Uptime.

CAN YOU PLEASE CREATE PROJECT CHARTER FOR THIS