Question: CRITICAL THINKING 4 1. Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you've followed in

CRITICAL THINKING 4 1. Why is it important for managers to use measurable customer service standards? Cite two examples of measurable standards you've followed in previous work experiences. 2. List the pros and cons of a call center work en- vironment for customer service representatives. 3. What is the incentive for companies like Enterprise to train, empower, and reward ser- vice professionals

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