critical thinking section please.

voice-over Internet protocol (VoIP) cross selling customer relationship management (CRM) customer service life cycle (CSLC) data mo data warehousing e-reps service infrastructure strategic plan 3. Defend an organization's right to collect tomer data. Are there limitations companies should impose on the protection and use of this information Discuss. CRITICAL THINKING 1. What do you think about CEO Jeff Bezos' controversial approach to starting Amazon.com? Why was the approach successful? 2. What are the service advantages to customers when a business sets its goals and strategies based on the findings from a comprehensive SWOT analysis? In your opinion, can students use the SWOT analysis successfully as applied to school and work decisions (i.e., selecting a particular job or a particular course of study)?! Explain. 4. Forecast what you think the customer service infrastructure will look like in five years. Evaluate your prediction with regard to how it will change the way customers are served and how CSRs will perform their ever-growing list of duties. WHAT DO YOU THINK NOW