Question: Customer Service Essentials Consider the following questions based on customer service essentials: Why are there economies of scale in queuing systems? What are the pros

Customer Service Essentials

Consider the following questions based on customer service essentials:

  • Why are there economies of scale in queuing systems?
  • What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
  • Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?

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