Question: Customer Service Essentials Consider the following questions based on customer service essentials: o Why are there economies of scale in queuing systems? o What are

Customer Service Essentials
Consider the following questions based on customer service essentials:
o Why are there economies of scale in queuing systems?
o What are the pros and cons of pooled-queue systems and separate-queue systems? Provide examples along with your opinion of the best option.
o Provide an example of how variability can reduce capacity. Once compromised, how can capacity be restored?

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