Question: **Customer Service Fundamental course**. Problem Solving Skills When Diagnosing Common Software Support Problems Determining hardware problems are more straightforward than diagnosing common software support problems.

**Customer Service Fundamental course**. Problem Solving Skills When Diagnosing Common Software Support Problems

Determining hardware problems are more straightforward than diagnosing common software support problems. Many software problems stem from one or more of the following five sources.

  • Improper installation
  • Incompatibility
  • Configuration problems
  • Bugs
  • Poor performance

Instructions

An application is running slowly, An application is frozen and All programs on the computer run slowly. What problem solving skills, critical thinking skills, and common end-user support problems are addressed and would be effective for each of the three problems? Include a rationale to justify the steps used. Submit your lists using the upload instructions.

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