Question: Customers have a defined _ _ _ _ _ _ _ _ when it comes to waiting in line at a retail checkout counter. The

Customers have a defined ________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.
Question 10Select one:
A.
quality gap
B.
voice-of-customer quotient
C.
zone of tolerance
D.
tangibles gap
E.
empowerment standard

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