Question: Customers have a defined __________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to

Customers have a defined __________ when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store. (a) Voice-of-customer quotient (b) Empowerment standard (c) Tangibles gap (d) Zone of tolerance (e) Quality gap

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