Question: Customers have a defined when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait

Customers have a defined when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.
Multiple Choice
tangibles gap
dto
zone of tolerance
voice-of-customer quotient
quality gap
empowerment standard
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Customers have a defined when it comes to waiting in line

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