Question: Customers have a defined q , when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing

Customers have a defined q, when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.
voice-of-customer quotient
empowerment standard
tangibles gap
zone of tolerance
quality gap
Customers have a defined q, when it comes to waiting in line at a retail checkout counter. The amount of time consumers are willing to wait varies with the type of store.
voice-of-customer quotient
empowerment standard
tangibles gap
zone of tolerance
quality gap
Customers have a defined q, when it comes to waiting in

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