Customers$$ perceptions of value and satisfaction are explained by the service$-$quality model, which highlights gaps between $\_\_\_\_\_\_\_\_\_\_$ and $\_\_\_\_\_\_\_\_\_\_.$

Group of answer choices

a$)$ perceived value; economic value

b$)$ perceived value; price sensitivity

c$)$ customer expectations; perceived value of service

d$)$ external communications; actual delivery of service

e$)$ customer expectations; actual delivery of service

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