Question: Customers' perceptions of value and satisfaction are explained by the servicequality model, which highlights gaps betweenand customer expectations; actual delivery of serviceexternal communications; actual delivery

Customers' perceptions of value and satisfaction are explained by the servicequality model, which highlights gaps betweenand customer expectations; actual delivery of serviceexternal communications; actual delivery of service perceived value; economic value perceived value; price sensitivitycustomer expectations; perceived value of service

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