Question: Customers' perceptions of value and satisfaction are explained by the service-quality model, which highlights gaps between __________ and __________. A.perceived value; economic value B.perceived value;

Customers' perceptions of value and satisfaction are explained by the service-quality model, which highlights gaps between __________ and __________.

A.perceived value; economic value

B.perceived value; price sensitivity

C.customer expectations; perceived value of service

D.external communications; actual delivery of service

E.customer expectations; actual delivery of service

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