Question: Customers' perceptions of value and satisfaction are explained by the service-quality model, which highlights gaps between __________ and __________. A. perceived value; economic value B.

Customers' perceptions of value and satisfaction are explained by the service-quality model, which highlights gaps between __________ and __________.

A.

perceived value; economic value
B.

perceived value; price sensitivity
C.

customer expectations; perceived value of service
D.

external communications; actual delivery of service
E.

customer expectations; actual delivery of service

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