Customers rewards system

1. Process Identification and description.

Based on the description of the company you have previously described identify a process that requires some integration. The scope of this integration should be limited to processes that span 3-4 business units/lanes and involve at least 4 actors. Some example of processes are: Sales Order Entry Shipping and Freight claims Disaster recovery procedures Bill of materials etc.

The processes must include an integration scenario i.e. some collaboration/exchange of information with an entity external to the organization. The process you have identified must be accompanied by a detailed narrative description.