d evaluating business performance. An IT manager analyzes service levels, a market edict results of planned campaigns, and virtually any business manager needs data t en relevant variables. Your skill in business research to analyze data and drive decis o add confidence despite uncertainty draw conclusions about organizational perform ization. a customer service call center, you are evaluating the quality of the call center's operatic etrics in a call center is time in queue (Tio), the time a customerwaits before a customer