D Question 3 10 pts In order for a successful implementation of TQM to take place, the CEO and leadership team must demonstrate their commitment to the process. O True O False D Question 4 10 pts Constant communication and training are a critical elements to ensuring a successful TQM implementation. O True O False Question 5 10 pts When implementing Measurements and Feedback, it is important to include the competition in the process. O True False D Question 6 10 pts When implementing a TQM culture, it is important to select only one package and stick with it until it has been fully implemented. O True False Question 7 10 pts Using teams for focusing on specific improvement opportunities is a good technique to implementing TQM. O True O False Question 8 10 pts Implementing TQM with a solid Program Plan can be a short process. O True O False Question 9 10 pts Employee recognition is a key element to a successful TQM implementation. O True O False Question 10 10 pts A corporate change, such as moving into a new facility, is a good trigger to take advantage of and implement a TQM culture. O True O False