Damian Technologies Limited received a new emergency generator. It is the latest technology and will replace its fifteen (15) year old model. It uses computerized controls as opposed to manual in the old system. There has been very little turnover of staff in the company over the last 20 years and most operators are not familiar with computerized applications Management expectations are that the new system will be more efficient, come on line quicker than the old system and last longer. The team has been asked to write a procedure and develop training to ensure the expectations are met.

a) How would you ensure that the standards you set meet management expectations? [15 Marks]

b) What role will quality audit play in ensuring the success of the project? [10 Marks]