Delayed differentiation refers to ... Select one: a. offering a generic product that sells better than customized products b. delaying production processes to reduce costs c. delaying the differentiation of a generic product to specific end-products d. delaying the release of a new product to capture more demand A key principle of Operations Management states: Select one: a. To be successful, all organizations must provide products and services whose value to customers is much greater than the cost of production and delivery b. To be successful, all organizations must provide products and services whose value to customers is less than the cost of production and delivery c. Even when cost of production and delivery are higher than the value of the products or services for customers, firms will be successful in the long run. d. None of the above answers