Describe one Case example using your experience and the following questions: 1. Suggest diversions that could make waiting less painful. 2. Select a bad and a good waiting experience, and contrast the situations with respect to the aesthetics of the surroundings, diversions, people waiting, and attitude of servers. 3. Suggest ways that service management can influence the arrival times of customers. 4. When the line becomes long at some fast-food restaurants, an employee will walk along the line taking orders. What are the benefits of this policy