Description

Policy

Standard operating procedure $($SOP$)$

Rule$/$Regulation

Program

Project

A statement defining how the company handles customer complaints

A list of the steps a supervisor should follow when an employee calls in sick

A requirement that unhappy customers never be given cash refunds

A single$-$use plan describing the many activities involved in the acquisition of another company

A single$-$use plan to update the employee handbook as one of many activities that will occur during the acquisition of another company