Match each example with the type of operational plan it illustrates.

Description	Policy	Standard operating procedure (SOP)	Rule/Regulation	Program	Project
A statement defining how the company handles customer complaints
A list of the steps a supervisor should follow when an employee calls in sick
A requirement that an employee who uses more than five sick days in six months be given a warning
A single-use plan outlining the many activities involved in implementing a new technology throughout the organization
A single-use plan to install new software on laptops as one of many activities that will occur during the implementation of a new technology throughout the organization