Question: Develop an action plan for your business that clearly documents how operational strategies will be developed, implemented, reviewed and updated as required. Detail your operational

Develop an action plan for your business that clearly documents how operational strategies will be developed, implemented, reviewed and updated as required. Detail your operational targets and the criteria against which business success will be measured.

How will you conduct the relevant assessments? The following things should be taken into consideration when developing the action plan and describing operational targets:

health and safety

environmental concerns

technology quality assurance

innovation

changing customer requirements

stock control

expenditure/ cost control

wastage/ shrinkage control

staffing compliance with technical, legal and ethical standards

time, quality and cost control to meet customer expectations

design, development and implementation of KRAs and KPIs

use of innovative ideas

continuing market research activities

adjustments and improvements to plans, goals and objectives, over time

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